Methods: United Parcel Service Fed X DHL

Shipping Policies:

• All (non consumable) products are FOB Shawnee, OK which means shipping & handling costs are not included in the listed price.
• Crystal Clear Ponds continuously negotiates with common carriers to receive shipping & handling rates and services available. We pass these saving directly onto you.
• Packages that are 150 lbs and lighter are shipped UPS ground unless it is requested otherwise. Express
  UPS services (Next Day, Second Day Air, etc) are available.
• Keep in mind that freight companies & UPS do not count weekends, holidays, or the day of shipment in their delivery times. For example orders shipped UPS 2nd Day Air on Friday will not be delivered on Sunday, but rather on Tuesday.



• Packages in excess of 150 lbs are usually shipped via Con-Way Freight Truck. Through a special agreement with Crystal Clear Ponds, all usual surcharges for residential deliveries are waived so picking the shipment up at the freight dock or searching for a business to accept delivery for you isn't necessary. Con-Way (and all other truck freight companies) do require that someone be present for delivery. Con-Way uses large, 40' long semi trucks so your location must be easily accessible for the truck to make the delivery and turn around. Off-loading your package from the truck is your responsibility, although sometimes the driver will assist you. Under no circumstances will Crystal Clear Ponds be held liable for unloading your product or additional delivery charges incurred if your ship-to address is inaccessible to the delivery truck.
  
  Download Conway Shipping Transit Time PDF (289kb)
  
  
• Crystal Clear Ponds will help coordinate delivery time with the shipping companies. Crystal Clear Ponds cannot guarantee delivery times and will not be held responsible for costs associated with delayed product delivery, including but not limited to labor stand-by charges or equipment rental
• We do not ship out of the lower 48 states. It is impossible to provide adequate customer service to Hawaii, Alaska, US Territories, Canada, Mexico & other countries.